#OTOT COLLECTION LOCKERS – NEW LAUNCH

M Malls have newly launched our own 24/7 collection points – OTOT Collection Lockers where shoppers can collect their online purchases from our retailers from the lockers at their Own Time Own Target (OTOT), even after Mall’s opening hours. #OTOT is conveniently located at the carpark at both AMK Hub and Jurong Point. You may find the collection lockers at Basement 3 carpark for AMK Hub and Basement 1 Carpark for Jurong Point.

Participating retailers will offer #OTOT Collection Point as an option on the checkout page of their website/ecommerce platform for shoppers to select as a pickup option. In addition, shoppers may also choose #OTOT Collection Point for collection of pre-ordered goods made from the physical store of the participating retailers in AMK Hub and Jurong Point.

There is no additional cost for usage of the OTOT Collection Lockers for a limited period of time, thus shoppers can have some cost savings on the delivery charges for purchases.

Once shoppers have made the purchase, retailer will deposit the item into the locker and shopper will receive a SMS notification for collection. At #OTOT Collection Point, shopper will be required to enter a 6-digit One-Time Password (OTP) sent via the SMS notification to retrieve the purchases within 48 hours from the time the purchase is deposited by the retailers to do the collection.

Participating retailers for #OTOT Collection Lockers:

Jurong Point

• Challenger JP2 #B1-94/95/96
• INGCO JP2 #03-84/85
• TOG JP1 #03-35/36

Participating retailers for Holiday Top Picks Deals :

AMK HUB

• Eu Yan Sang #B2-03/04
• OSIM #B2-05/06

Jurong Point

• Laneige #01-57/58
• The Face Shop #01-01/02
• SLR Revolution #03-18
• Venus Beauty #02-20A
• Vincent Watch #01-13

Please contact the retailer directly for any queries pertaining to the collection of your purchases.

For any issue occurred during the collection of the purchase from #OTOT Collection Point, shoppers can call customer service hotline (+65 6584 8884) which will be available from 9:00 A.M. to 10.00 P.M. for Monday to Friday, and 9:00 A.M. to 5.00 P.M. for weekends and public holidays for assistance.

For more FAQs, please refer below:

FAQ for shopper

1. What is the #OTOT Collection Point?
   #OTOT is a 24/7 collection point managed by M Malls, where you can collect your online purchases from the lockers at your Own Time Own Target, even after Mall’s opening hours. #OTOT is conveniently located at the carpark at both AMK Hub and Jurong Point.
    
2. How does the #OTOT Collection Point work?
   Participating retailers will offer #OTOT Collection Point as an option on the checkout page of their website for you to choose from. In addition, you may also choose #OTOT Collection Point for collection of pre-ordered goods you made from the physical store of the participating retailers.
    
3. Why use the #OTOT Collection Point?
   You can collect your online or pre-ordered purchases from the 24/7 #OTOT Collection Point at your Own Time Own Target, even after Mall’s opening hours. It is conveniently located at the carpark of Jurong Point and AMK Hub for self-collection.
    
4. How do I track if my purchases have been deposited and ready for collection?
   Once the retailer deposits your purchases into the locker, you will receive a SMS notification for collection. Please contact the retailer directly for any queries pertaining to the collection of your purchases.
    
5. What can I do if I did not receive any SMS notification for collection making after my online purchases?
   You will only receive SMS notification for collection upon the deposit of your purchases into the locker by the participating retailers. As such, please contact the retailers to enquire on your collection.
    
6. How do I collect my purchases from #OTOT Collection Point?
   You will receive a SMS notification for collection once the participating retailers deposited your purchases into the locker. At #OTOT Collection Point, you will be required to enter a 6-digit One-Time Password (OTP) sent via the SMS notification to retrieve your purchases.
    
7. How much time do I have to collect my purchases from #OTOT Collection Point?
   You will have 48 hours from the time your purchase is deposited by the retailers to do the collection. You will be notified of such date and time via SMS notification.
    
8. What can I do if I need to reschedule the collection date upon receipt of SMS notification for collection?
   You will need to contact the retailers should you need to reschedule the collection date. You will receive a new SMS notification once the retailers re-deposit your purchases into the locker.
    
9. Can I authorise someone to collect my purchases from #OTOT Collection Point?
   You may authorise someone else to collect your purchase, and he/she will only need to be provided with the 6-digit One-Time Password (OTP) send to you via the SMS notification.
    
10. What will happen to my purchases if I forget to collect or for any other reasons fail to collect within the 48 hours?
    A reminder SMS will be sent to you if your purchase is not collected 24 hours before the expiry of the collection. Upon the expiry of the collection (i.e., 48 hours from the deposit of your purchase), the retailers will be informed to retrieve any uncollected items from the locker. As such, please contact the retailers directly for an alternate arrangement for your collection.
     
11. What can I do if I encounter any issue during the collection of my purchase from #OTOT Collection Point e.g., the locker does not open after I entered the One-Time Password (OTP)?
    Shoppers can call customer service hotline (+65 6584 8884) which will be available from 9:00 A.M. to 10.00 P.M. for Monday to Friday, and 9:00 A.M. to 5.00 P.M. for weekends and public holidays.

Spend $25 in a single same-day receipt to stand a chance to OSIM uThrone Gaming Massage Chair (worth $1,599 each) (3 winners).

In support of Singapore’s nationwide vaccination drive, winners who have made a vaccination appointment or completed at least 1 dose against COVID-19 by 17 Oct, will receive bonus $500 M Malls vouchers.

Limited to 10 lucky draw e-chances per shopper per day. For Bonus $500 M Malls e-vouchers, vaccination appointment made, or vaccination dose(s) completed, by 17 Oct 2021 to qualify.

Terms & Conditions:

1. The lucky draw is exclusive to M Malls members.
2. All shoppers can download the M Malls mobile app and sign up within the App as a M Malls member to qualify and participate.
3. Eligible shoppers are required to present their member QR code at the point of transaction in the retailer’s outlet and ensure transactions have been captured in their member account.
4. Limited to 10 lucky draw e-chances per shopper daily.
5. 3 winners stand to win an OSIM uThrone Gaming Massage Chair (worth $1,599 each).
6. Winners who have made a vaccination appointment or completed at least 1 dose against COVID-19 by 17 Oct, will receive bonus $500 M Malls e-vouchers.
7. Winners are required to present their proof of vaccination (e.g. TraceTogether App, hardcopy of proof of vaccination) or a screenshot of their vaccination appointment upon collection of prize at JP2 L3 Customer Service Counter.  Winners will forfeit bonus prize if they are not able to present any of the above.
8. Single same-day receipt only.
9. Original same-day receipt(s) must be presented at JP2 Customer Service Counter to qualify for promotion, unless otherwise stated
10. Purchases and Redemptions are based on a first-come, first-served basis, while stocks last.
11. Receipts from purchases of gift vouchers, lottery tickets, course/school fees, payment of bills, medical/dental clinics, any transactions from SISTIC, pawn shops, moneychanger, bank/insurance services, and any other financial institutions' transactions, pushcarts and temporary roadshow at Jurong Point will not be valid for promotions.
12. All images published are for illustration purposes only.
13. Jurong Point reserves all rights to change the items without prior notice.
14. Other Terms & Conditions apply.

Shoppers get to buy $10 fashion/ lifestyle retailers e-vouchers at only $5 in M Malls App. Vouchers will be launched every Friday, from 10am – 6pm.

Week 1 – From 6 Aug: Bega, Bonia, bYSI, Echo of Nature, Goldlion, iLahui, Nippon Home, Sunshine Health Mart, The Laundry Club and Tropicala.

Week 2 – From 13 Aug: Bata, BHG, DMK, Giordano, HLA, Skechers, Tech House, The Chinese Wedding Shop, The Green Party and Vincent Watch.

Week 3 – From 20 Aug: 8 Treasures, Bossini, INGCO, JD, Levi’s®, MOMO, SPARKLE, The Flip Flop Shop, Turtle and Yishion.

Week 4 – From 27 Aug: CFoot, Clovers, Gadget Mix, Lian Hoe Gifts & Jades, Miniso, Pandora, Peniwern, RED 2, Vincent Signature and X-Craft.

Limited to 200 pcs per retailer and 1 redemption per retailer per shopper.

E-vouchers are valid till 30 Nov 2021.

E-vouchers from The Green Party are valid till 15 Oct 2021.

Terms & Conditions:

1. This E-coupon is available for purchase on a first-come-first-served basis, while stocks last.
2. This E-coupon is only applicable for use at the respective retailers’ outlets @ Jurong Point via the M Malls app by 30 Nov 2021.
3. This E-coupon is only applicable for use at The Green Party @ Jurong Point via the M Malls app by 15 Oct 2021.
4. This E-coupon is only limited to 1 purchase per member.
5. For usage, only the following items are applicable:

   $10 e-vouchers

6.  For usage, The M Malls member must present the unused and unexpired E-coupon via M Malls mobile app at point of sale at respective retailer for verification. The M Malls member shall present the Deals QR Code to retailer for the redemption.
7. A screenshot of the E-coupon will not be accepted.
8. This E-coupon cannot be replaced if it has been unlawfully obtained, or has been expired or been voided, or is or appears to be a counterfeit or altered or tampered with.
9. Retailer may choose to refuse the use of any E-coupons which, in its opinion, has been unlawfully obtained, or has been expired or been voided, or is or appears to be a counterfeit or altered or tampered with.
10. This E-coupon is non-transferable and not exchangeable for cash.
11. No refund or change will be given if the value of the E-coupon presented to a participating retailer exceeds the amount payable.
12. The Management shall not be responsible for any error, omission, delay or loss of E-coupon as a result of technical malfunction or any error attributed to the M Malls app, M Privileges website and vendors.
13. The Management reserves the right to change the redemption offer and/or these terms and conditions, at any time and without prior notice.
14. In the event of disputes, the decision of the Management will be final.
15. Other terms and conditions may apply.